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Freight policy

When we issue a Quote, it will include any delivery charges applicable to your location. Most locations in Canada include free delivery, but some are subject to a rural freight surcharge. Certain items may be purchased online. These items are subject to freight which will be calculated on checkout.

We will designate shipping carriers based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, you may be responsible for paying an additional freight charges at the time of order.

In rare cases, some orders shipped to rural areas may be charged additional fees due to their rural classification. Rural zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations may incur associated delivery costs. If so, you will be notified after your order is placed.

Accessorial charges—freight surcharges

Accessorial charges may apply for specialized freight services beyond normal pick up, transport, and delivery. The following list includes accessorial fees that may apply to certain Canadian orders.

  • Pre-Delivery Phone Notification/Appointments
  • Special Delivery Destinations / Limited Access – shipments consigned to delivery points with limited or high-security access such as: schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc.
  • Reconsignment - If while in transit, the shipment needs to be reconsigned to an alternative location, then the outbound rate per mile will be applied from point of original delivery to the new destination point.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.

Final delivery

QuickJack will take no responsibility for additional charges of any kind that consignee may incur related to: The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle. Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment. Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.

Freight damage

Shipments should be thoroughly inspected by you as soon as they are received. The signed Bill of Lading is your acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, you should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods. DO NOT refuse your shipment if you observe minor cosmetic scratches or abrasions. You may be responsible for round-trip freight charges if your claim for damage is denied.

Concealed damage

YOU MUST NOTIFY THE FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT.

File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Please note that our willingness to assist you in helping with your claims process does not make QuickJack responsible for collection of claims or replacement of lost or damaged materials.

Transit times

Most QuickJack orders are shipped within 24-48 hours and delivery times are typically 7 to 10 business days from the date of shipment. For deliveries to any non-direct shipping points (remote addresses), longer transit times may occur. QuickJack cannot be held responsible for unknown disturbances to shipping time.