Domestic & International Shipping Policy
Shipping to Canada
Requests for COD shipments ARE NOT accepted
Items less than 150 lbs. will typically be shipped FedEx or UPS ground unless otherwise requested. Some items cannot be shipped via FedEx or UPS due to size and weight.
Accessorial charges—freight surcharges
Accessorial charges may apply for specialized freight services beyond normal pick up, transport, and delivery. The following list includes accessorial fees that may apply to certain Canadian orders.
- Pre-Delivery Phone Notification/Appointments
- Special Delivery Destinations / Limited Access – shipments consigned to delivery points with limited or high-security access such as: schools, farms, military bases, prisons, government buildings, resort properties, trade-shows or convention centers, etc.
- Reconsignment - If while in transit, the shipment needs to be reconsigned to an alternative location, then the outbound rate per mile will be applied from point of original delivery to the new destination point.
Wrong address disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.
QuickJack will take no responsibility for additional charges of any kind that consignee may incur related to: The renting or acquisition of equipment of any type necessary to unload items off of a delivering carrier's vehicle. Any charges related to delivery of items to residential areas with restrictions on carrier vehicle size or weight unless such charges were prepaid prior to shipment. Any charges related to delivery of items via lift-gate unless such charges were prepaid prior to shipment.
Shipments should be thoroughly inspected by you as soon as they are received. The signed Bill of Lading is your acknowledgement by the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, you should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods. DO NOT refuse your shipment if you observe minor cosmetic scratches or abrasions. You may be responsible for round-trip freight charges if your claim for damage is denied.
YOU MUST NOTIFY THE FREIGHT CARRIER AT ONCE if any hidden loss or damage is discovered after receipt and request the carrier to make an inspection within 48 hours. If the carrier is unable to do so, prepare a signed statement to the effect that you have notified the carrier (on a specific date) and that the carrier has failed to comply with your request (name of person you talk to, date and time of the conversation). NOTE THAT IT IS DIFFICULT TO COLLECT FOR LOSS OR DAMAGE AFTER YOU HAVE GIVEN THE CARRIER A CLEAR RECEIPT.
File your claim with the carrier promptly and support your claim with a cargo loss and damage claim form, copies of the bill of lading, freight bill, product invoice, photographs, and inspection claim given to you by inspector after inspection is done. Please note that our willingness to assist you in helping with your claims process does not make QuickJack responsible for collection of claims or replacement of lost or damaged materials.
Learn more about our Warranty.
How long before I get my QuickJack after I order and pay?
Most orders are shipped within 2 business days of receipt, depending on product availability. An order placed before 1PM PST will take approximately 7-10 business days for delivery, depending on the model and / or quantities ordered.
Missing or Incorrect Products/Parts
QuickJack will consider replacing any missing or incorrect products/parts from shipments at no charge provided you identify and report your claim to our Customer Service Department within 30-days of date of receipt of your order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30 days beyond the receipt of order.